These Website Terms of Use (the “Terms”) govern your access to and use of the website located at https://entisp.com and any related EIP-operated marketing or informational pages (collectively, the “Website”). The Website is operated by Enterprise Infrastructure Partners LLC (“EIP,” “we,” “us,” or “our”). By accessing or using the Website, you (“you” or “User”) agree to be bound by these Terms. If you do not agree, do not access or use the Website.

These Terms apply solely to your use of the Website as a public visitor. Your purchase, subscription to, or use of any EIP product or service (including the EIP Assured Data Connector, the EIP Verified Data Connector, RMT, Re:Load / Re:Assure, eiPower, or any other EIP product) is governed by a separate agreement (the “ADC Terms of Service”) and is not the subject of these Terms.

1. Acceptance of Terms

By accessing or browsing the Website, you acknowledge that you have read, understood, and agree to these Terms and to our Privacy Policy, which is incorporated by reference. Your continued use of the Website following the posting of any changes to these Terms constitutes acceptance of those changes.

2. Modifications to the Terms

EIP reserves the right to modify, update, or replace these Terms at any time, in its sole discretion. We will indicate the date of the most recent revision at the top of these Terms. Material changes will be communicated by prominently posting a notice on the Website for at least fifteen (15) days prior to the effective date of the change. Your continued use of the Website after a change takes effect constitutes your acceptance of the revised Terms.

3. Permitted Use of the Website

Subject to these Terms, EIP grants you a limited, non-exclusive, non-transferable, revocable license to access and view the Website for your personal, non-commercial informational purposes only. You may copy or print individual pages of the Website for your own internal reference, provided you retain all copyright and other proprietary notices. Any other use requires our prior written consent.

4. Prohibited Conduct

You agree not to use the Website to:

• Violate any applicable federal, state, local, or foreign law or regulation;
• Reproduce, distribute, publish, modify, create derivative works of, sell, license, or commercially exploit any portion of the Website or its content, except as expressly permitted in Section 3;
• Use any robot, spider, scraper, crawler, automated tool, or similar means to access the Website, extract data, harvest content, or copy any material for any purpose, except for search engine indexing in accordance with our robots.txt directives;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying ideas, algorithms, structure, or organization of the Website or any software used in connection with it;
• Bypass, disable, or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any content;
• Impersonate any person or entity, misrepresent your affiliation with any person or entity, or otherwise engage in any fraudulent activity;
• Upload, transmit, or distribute any virus, worm, Trojan horse, spyware, adware, or other malicious code;
• Interfere with, disrupt, or place an unreasonable load on the Website or the networks or services connected to it;
• Use the Website to harass, threaten, defame, or otherwise infringe the rights of any third party;
• Collect or harvest any personally identifiable information from the Website, including account names or email addresses, without express written consent from EIP and the affected individuals;
• Use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website.

5. Intellectual Property

5.1 EIP Content

All content on the Website — including text, graphics, images, photographs, illustrations, diagrams, software, source code, audio, video, designs, logos, and the selection and arrangement of the foregoing (collectively, “EIP Content”) — is owned by EIP or its licensors and is protected by U.S. and international copyright, trademark, trade dress, patent, and other intellectual property laws. Except for the limited license granted in Section 3, no right, title, or interest in or to any EIP Content is transferred to you by these Terms.

5.2 Trademarks

“Enterprise Infrastructure Partners,” “EIP,” “ADC,” “Assured Data Connector,” “Re:Load / Re:Assure,” “RMT,” “Rapid Migration Tool,” and “eiPower,” together with all related logos, designs, and trade dress (collectively, the “EIP Marks”) are trademarks of EIP. All other trademarks, service marks, and logos referenced on the Website are the property of their respective owners. Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any EIP Mark without our prior written permission.

Referential use of EIP Marks is permitted only with the proper trademark symbol. Registered EIP trademarks (if any) bear the “®” symbol; unregistered EIP trademarks bear the “™” symbol. Where possible, EIP requests an ownership attribution statement such as: “ADC and Assured Data Connector are trademarks of Enterprise Infrastructure Partners, LLC.”

5.3 User Submissions and Feedback

If you submit, post, transmit, or otherwise provide to EIP through the Website any ideas, suggestions, proposals, content, code, reviews, or other materials (collectively, “Submissions”), you grant EIP a perpetual, irrevocable, royalty-free, worldwide, fully paid-up, sublicensable, and transferable right and license to use, reproduce, modify, adapt, publish, translate, distribute, perform, display, and incorporate such Submissions and any related ideas, concepts, know-how, or techniques for any purpose, without compensation, attribution, or further obligation to you. You represent and warrant that you have all rights necessary to grant the foregoing license and that no Submission infringes or violates the rights of any third party.

6. Third-Party Content and Links

The Website may include links to third-party websites, services, or resources, and may include content provided by third parties (including news articles, press releases, research reports, embedded chat widgets, and analytics). EIP does not control, endorse, or assume responsibility for any third-party websites, services, content, or resources. Your access to and use of any third-party website or service is at your own risk and is subject to the terms and policies of those third parties.

7. AI Search Engines and Content Use

EIP content may be used by AI search engines (including ChatGPT, Claude, Perplexity, Google AI Overviews, Microsoft Copilot, and similar services) to answer user questions about EIP, the EIP Assured Data Connector product suite, and topics covered on this Website. EIP requests that such services attribute EIP content as “Enterprise Infrastructure Partners” or “EIP” with a link to https://entisp.com.

EIP does not consent to the use of its content for training or fine-tuning third-party artificial intelligence or machine learning models without a separate written agreement. Nothing in these Terms grants any right to scrape, ingest, store, or otherwise reproduce EIP content for purposes of training or developing artificial intelligence or machine learning systems.

8. Informational Purposes Only; No Professional Advice

The Website is provided for general informational and marketing purposes only. EIP Content does not constitute, and should not be relied upon as, legal, accounting, tax, auditing, financial, regulatory, compliance, investment, or other professional advice. References to laws, regulations, standards, or frameworks (including CSRD, SB 253, SB 261, ISSB, the GHG Protocol, SEC climate disclosures, ALCOA+, and similar) are for general informational purposes only and may not reflect the most current legal or regulatory developments. You should consult qualified professionals before taking any action based on EIP Content.

9. Disclaimer of Warranties

The Website and all EIP Content are provided on an “as is” and “as available” basis without warranty of any kind. EIP and its licensors, suppliers, and service providers expressly disclaim all warranties and conditions, whether express, implied, or statutory, including all warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment, and non-infringement.

EIP makes no warranty that the Website will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or that EIP Content will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe. Some jurisdictions do not allow the exclusion of implied warranties, so the foregoing exclusions may not apply to you.

10. Limitation of Liability

To the maximum extent permitted by law, in no event shall EIP, its affiliates, or their respective officers, directors, employees, representatives, licensors, or suppliers be liable to you or any third party for any lost profits, lost data, cost of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special, or punitive damages arising from or relating to your access to or use of (or inability to access or use) the Website or any EIP Content, even if EIP has been advised of the possibility of such damages.

To the maximum extent permitted by law, EIP’s total aggregate liability arising from or relating to these Terms or your use of the Website — for any cause whatsoever and regardless of the form of action — will not exceed one hundred U.S. dollars ($100). The existence of more than one claim will not enlarge this limit. Some jurisdictions do not allow limitations on incidental or consequential damages, so the foregoing limitation may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless EIP and its affiliates, officers, directors, employees, representatives, licensors, and suppliers from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your access to or use of the Website in violation of these Terms; (b) your violation of any applicable law or regulation; (c) your infringement, misappropriation, or violation of any intellectual property or other right of any third party; or (d) any Submission you provide to EIP.

12. California Civil Code Section 1542 Waiver

If you are a California resident, you hereby waive California Civil Code Section 1542, which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.” You hereby waive any similar provision in law, regulation, or code that has the same intent or effect.

13. Termination and Suspension of Access

EIP reserves the right, in its sole discretion and without liability, to suspend or terminate your access to the Website at any time, with or without notice, for any reason, including any violation of these Terms. Upon termination, all rights granted to you under these Terms will immediately cease. Sections 5, 7 through 12, and 14 through 18 will survive any termination of these Terms.

14. Governing Law and Venue

These Terms, and any dispute arising from or related to your use of the Website or these Terms, are governed by the laws of the State of California, excluding its conflict-of-laws provisions, and excluding the United Nations Convention on Contracts for the International Sale of Goods. You and EIP irrevocably consent to the exclusive jurisdiction and venue of the federal and state courts located in the City of San Diego and in San Diego County, California for the resolution of all such disputes.

15. Class Action and Jury Trial Waiver

All claims and disputes within the scope of these Terms must be litigated on an individual basis. Claims of more than one person or organization cannot be litigated jointly or consolidated with those of any other person or organization. You and EIP irrevocably waive any right to a trial by jury in any legal proceeding arising out of or relating to these Terms.

16. Time Limit on Claims

Any claim or cause of action arising out of or related to your use of the Website must be filed within one (1) year after such claim or cause of action arose, or it will be permanently barred.

17. Force Majeure

EIP is not responsible to you for failures or delays in performance under these Terms caused by events beyond its reasonable control, including acts of God, war, insurrection, riots, terrorism, crime, pandemics, epidemics, labor shortages (including strikes), embargoes, postal or communication disruption, failure or shortage of infrastructure, or other events beyond its control.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies posted on the Website, constitute the entire agreement between you and EIP regarding your use of the Website and supersede all prior or contemporaneous communications, agreements, or understandings, whether oral or written.

18.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be severed and the remainder of these Terms will remain in full force and effect.

18.3 No Waiver

EIP’s failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by EIP.

18.4 Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without EIP’s prior written consent. EIP may assign these Terms without restriction.

18.5 Independent Contractors

Nothing in these Terms creates any partnership, joint venture, employment, franchise, or agency relationship between you and EIP.

18.6 Electronic Communications

You consent to receive communications from EIP in electronic form. You agree that all terms, conditions, agreements, notices, and other communications that EIP provides to you electronically satisfy any legal requirement that such communications would satisfy if delivered in writing.

18.7 Order of Precedence

In the event of a conflict between these Terms and the Privacy Policy or any other policy or notice posted on the Website, these Terms will control with respect to the subject matter of the conflict, unless the other document expressly states otherwise.

19. Contact Us

If you have any questions about these Terms, please contact us:

• By email: tou@entisp.com
• By mail: Enterprise Infrastructure Partners LLC, San Diego, CA 92110, USA

Note for Product Subscribers

If you are or become a subscriber to any EIP product or service (including the EIP Assured Data Connector), your use of that product is governed by the separately executed ADC Terms of Service and Privacy Policy. In the event of a conflict between these Website Terms and the ADC Terms of Service with respect to product use, the ADC Terms of Service will control. These Website Terms remain in effect for your use of the Website itself.

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use Our Services, and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Enterprise Infrastructure Partners LLC, San Diego, CA 92110.
• Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: California, United States.
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• Website refers to Enterprise Infrastructure Partners, accessible from https://www.entisp.com.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data. While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, which is submitted through Our Contact form. Personally identifiable information may include:

• First name and last name
• Email address
• Phone number (optional)
• Company name (optional)
• Location — country and state/region (optional)
• Message contents You submit through the Contact form
• Usage Data

Usage Data. Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Cookies and Tracking Technologies. We do not set first-party tracking cookies of Our own on the Website. Third-party services that We use (described under “Third-Party Service Providers” below) may set their own cookies when they load on the Website; please refer to those providers’ own privacy policies for details. We may, in the future, implement analytics services such as Google Analytics; if We do, We will update this Privacy Policy to disclose the cookies and data sharing that result.

AI Chat Assistant

What We collect. The Website offers an optional AI chat assistant (the “ADC Product Suite Assistant”). If You choose to interact with it, We automatically record the messages You type, the labels of any suggestion buttons You click, the assistant’s responses, a randomly generated session identifier that groups the messages in a single conversation, and basic technical metadata such as a timestamp and Your IP address. The session identifier is not linked to Your name or contact details unless You voluntarily include such information in Your messages.

Why We collect it. We use these chat records to understand what visitors ask, to measure and improve the accuracy and helpfulness of the assistant, and to maintain the security and reliability of the Service (including detecting misuse or abuse of the assistant).

How long We keep it. Chat records are automatically deleted approximately thirty (30) days after they are created. We do not retain them longer unless required to do so to comply with a legal obligation, resolve a dispute, or enforce Our agreements.

Please do not submit sensitive information. The assistant is intended for general questions about EIP’s products and services. Please do not enter passwords, financial account numbers, government identification numbers, health information, or other sensitive personal data into the chat. If You would like Us to delete a specific chat record, contact Us using the details in the “Contact Us” section below and, where feasible, We will honor Your request.

Third-Party Service Providers

We use the following third-party service providers in connection with the operation of the Website. Each may receive certain information (such as Your IP address or the contents You submit through forms) as part of providing their service. We encourage You to review each provider’s own privacy policy.

• FormSubmit (formsubmit.co) processes submissions from Our Contact form and forwards them to EIP via email.
• Google Dialogflow (chat widget) powers the in-page chat widget. Chat messages You send through the widget are processed by Google Cloud per Google’s privacy terms.
• SiteGround hosts the Website and may log server-side request information (such as IP addresses) for security, diagnostics, and performance.
• Google Analytics (anticipated) — We may implement Google Analytics in the future to understand how visitors use the Website. When implemented, Google Analytics will set cookies and transmit Usage Data to Google. We will update this Privacy Policy to reflect that change.
• Google Dialogflow / Cloud (AI chat assistant) — The AI chat assistant is powered by Google Cloud services. Messages You send to the assistant are transmitted to Google for processing and to Our own Google Cloud storage for the purposes and retention period described under “AI Chat Assistant” above. Google processes this data in accordance with its own privacy terms.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain Our Service, including to monitor the usage of Our Service.
• To contact You by email or telephone in response to inquiries You submit through the Contact form, where You have provided that information.
• To manage Your requests to Us.
• For business transfers, including in connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer.
• For other purposes such as data analysis, identifying usage trends, and improving Our Service.

We may share Your personal information with our Service Providers (listed above), in connection with business transfers, with Your consent, or to comply with legal obligations.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations, resolve disputes, and enforce Our legal agreements and policies.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may contact Us using the details below to request access to, correction of, or deletion of any personal information that You have provided to Us.

Disclosure of Your Personal Data

Business Transactions. If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred.

Law Enforcement. Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other Legal Requirements. The Company may disclose Your Personal Data in the good-faith belief that such action is necessary to comply with a legal obligation; protect and defend the rights or property of the Company; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of Users of the Service or the public; or protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Your California Privacy Rights (CCPA / CPRA)

If You are a California resident, You have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to know the categories and specific pieces of Personal Information We have collected about You.
• Right to delete Personal Information We have collected from You, subject to certain exceptions.
• Right to correct inaccurate Personal Information We hold about You.
• Right to opt out of sale or sharing — We do not sell Personal Information, and We do not share Personal Information for cross-context behavioral advertising.
• Right to limit use of sensitive personal information — We do not use or disclose Sensitive Personal Information for purposes that would require Us to offer this right.
• Right to non-discrimination for exercising any of Your rights under the CCPA.

To exercise any of these rights, please contact Us at info@entisp.com. We will respond to Your verifiable request within the timeframes required by law.

Your Rights If You Are in the European Economic Area or United Kingdom (GDPR / UK GDPR)

If You are in the European Economic Area (EEA), the United Kingdom, or Switzerland, You have the following rights with respect to Your Personal Data under GDPR and equivalent UK and Swiss laws:

• Right of access to Your Personal Data
• Right to rectification of inaccurate or incomplete data
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right not to be subject to automated decision-making
• Right to lodge a complaint with Your local data protection authority

To exercise any of these rights, please contact Us at info@entisp.com.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.

Contact Us

If You have any questions about this Privacy Policy, You can contact Us:

• By email: info@entisp.com
• By mail: Enterprise Infrastructure Partners LLC, San Diego, CA 92110